FAQs
If your question isn’t
answered here, feel free to contact us.
An escape game is a
real-life experience where participants are locked in a room
and must use elements of the room, the group’s collective
knowledge, and wits to discover clues, solve puzzles, and
escape and/or find the missing item within a set amount of
time.
Please arrive 10 minutes before your starting time to get ready for the game. Please note that teams who arrive more than 15 minutes after their starting time may have their game cut short.
As escape games are live events, refunds and cancellations are not permitted once a booking is confirmed. Subject to availability, games can be rescheduled provided you give 3 working days or more notice.
Yes, as long as it does not exceed the maximum capacity. If you are unsure about your group size, please book the minimum number of confirmed players and let us know in the “Additional Information” section during checkout. You can pay for any additional players upon arrival.
Yes, our games do not involve any physical activity such as crawling. If one of your team members is pregnant, please let us know in the “Additional Information” field during checkout so we can make special arrangements for your group.
You don’t need to be fluent in English to play, however an intermediate proficiency is recommended to enhance your experience emotionally through a better understanding of the holistic story.